Privacy policy
Berkshire Hathaway Direct Insurance Company is committed to protecting your privacy. This policy describes how we protect your privacy and secure the personal information that you provide to us.
Information gathering
We collect personal information from our users to provide them with the insurance products or services requested and to service customer accounts. This personal information may come from the following sources:
Application information and other forms
The application for insurance or other forms completed by a user provides us with most of the information we need to process policies and claims.
Transaction information
We may use information about a user based on transactions and experiences they have with us, our affiliates, or others.
Third-party information
This is information that we receive to verify or supplement a user’s application or claims from third-party sources such as consumer reporting agencies or insurance service providers.
Information we may collect
Personal information that is provided to us through our website is gathered and maintained to provide users with the insurance products or services requested and to service customer accounts. Personal information includes information that identifies, relates to, describes, or is reasonably capable of being associated with or to a particular individual. Examples of such information may include the following categories*:
Name
Phone number
Address
Credit report or other consumer report information
Mailing address
Social security number
Driver’s license number
Email address
Financial information
Information related to a protected classification (e.g., race, ethnicity)
Employment and professional information
Education information
Biometric data
Geolocation data
*These categories of personal information are intended as examples only. We do not expressly state or imply that it actually collects or maintains such information, and it is possible that we may not collect or maintain any personal information on every individual who visits our site. The above-listed personal information and ways of gathering it are examples and may not be all-inclusive. We may preserve all information about a user for as long as required or permitted by regulation or law.
The information collected will be used in the normal course of business to provide services and enhance the user experience. Personal information may be shared with our affiliated companies and third parties as necessary to provide services to the user, or otherwise as required or permitted by regulation or law. These third parties may include but are not limited to:
Other insurance companies or consumer reporting agencies involved in an application/policy/claim
Independent claims adjusters
Service providers
Insurance support organizations for fraud prevention
Authorized persons by court order or as required by law
Policyholders
Law enforcement, regulators or other governmental authorities (e.g. to help with fraud prevention)
Online advertising and analytics services
Information collection and cookies
Use of this website is also subject to our Cookie Policy.
Information security and confidentiality
We restrict access to a user’s personal information to our employees who need to know the information necessary to provide products or services. We maintain physical, electronic, and procedural safeguards that comply with applicable laws and regulations to safeguard your information.
We restrict personal information to authorized users. Our employees become authorized after meeting certain identification criteria and are assigned login credentials for their secure access. We use Secure Socket Layer (SSL) encryption technology to protect transmitted information from being intercepted while in transit over the internet. Once confidential information is gathered and stored within our systems, it is protected by firewalls and other access control systems and processes to keep it secure from unauthorized access. Although we use reasonable technical and administrative safeguards to protect your information during transmission and while stored in our systems, no method of transmission over the internet or electronic storage is guaranteed to be 100 percent secure.
Right to access and correct your personal information
Our users have the right to access and request correction of personal information. If you believe any information we hold about you is inaccurate or incomplete, please contact us with your request to update or amend the details. We will promptly review and address your concerns in accordance with applicable data privacy laws. To exercise this right, please submit a written request to service@threeinsurance.com. We will follow strict procedures to verify your identity before providing access to your personal data and will respond to your request within a reasonable timeframe.
Children’s privacy
We do not direct products or services towards children under the age of 18. This website is not intended for children. We do not intend to collect any information from children and request no nonpublic, personal identifiable information be provided to us from children. We do not knowingly collect or post information children pursuant to child privacy laws, including the Children’s Online Privacy Protection Act (COPPA).
Policy changes
Please be aware that we review our Privacy Policy on an on-going basis and make any necessary changes. Visitors should revisit this policy periodically to learn of any changes. Your continued use of this website after enhancements are made will be considered acceptance of those changes. We may terminate or suspend any function of this website. We may also impose limits on some functions or restrict access to any part of the site without notice or liability.
This policy was last updated on November 4, 2026.
Questions?
Contact us to learn more